Refund Policy | ReelBoop

One-time credit packs

ReelBoop's launch pack is US$10 for 200 credits, valid for 365 days from purchase. It is a one-time purchase and does not renew automatically. Monthly subscriptions are not available yet.

You may request a full refund within 7 days of purchase if none of the credits from that pack have been used. Contact support@reelboop.com from your account email and include the order number. Do not send your password, full card number, or security code.

We review the order and credit usage before approving a refund. Approved refunds go back through the original payment provider and payment method. The provider and your bank determine when the funds appear. This is a support request, not an instant or automatic refund. We do not offer partial credit-pack refunds under this policy.

Failed generations

If generation fails without delivering a video, its reserved credits are returned. If a request is still processing or its outcome is unknown, we check that original request before resolving it; please do not submit duplicate requests to retry it.

AI output may differ from your expectations. A successfully delivered video is not automatically refunded merely because its style or quality is not what you hoped for. Report technical delivery problems to support so we can investigate.

Credits and different models

Unused credits expire after 365 days. The current product-film preset uses 10 credits per generation. Other models or settings may use more credits, shown before generation. A 200-credit pack does not promise 20 videos from every model.

Test payments and your rights

Clearly marked Test checkouts use simulated payments and Preview-only credits. They do not charge real money or create production benefits.

This policy does not limit rights you may have under applicable law. For questions, contact support@reelboop.com.